Privacy Policy
Last updated: June 6, 2026
1. Introduction
Middle Tennessee Home Services (“we,” “us,” or “our”) is a locally owned HVAC contractor serving Middle Tennessee. We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or contacting us by phone or email, you agree to the practices described here.
2. What Information We Collect
We collect information in a few ways:
Information you provide directly
When you contact us, you may give us:
- Name
- Phone number
- Email address
- Service address or general location
- Details about your HVAC issue or project
- Any other information you choose to share in a message or phone call
Information collected automatically
When you visit our website, we may collect basic technical information, such as:
- IP address
- Browser type and version
- Pages you visit and how long you stay
- Device type (desktop, tablet, mobile)
This information is usually collected through cookies and similar tools and does not normally identify you by name.
3. How We Use Your Information
We use the information we collect to:
- Respond to your questions and service requests
- Schedule appointments and service calls
- Provide quotes and follow up on estimates
- Send important updates about scheduled work
- Improve our website and services
- Keep basic business records (such as invoices and service history)
We do not sell your personal information to anyone.
4. Cookies & Analytics
Our website may use cookies and similar technologies to:
- Help the site work properly
- Understand how visitors use our site
- Improve performance and user experience
We may also use third-party analytics tools that collect information about how you use the site (such as pages visited and time on page). These tools help us understand trends and improve our services.
You can usually control cookies through your browser settings. If you disable cookies, some parts of the site may not work as well.
5. Sharing Your Information
We may share your information with trusted third parties who help us run our business, such as:
- Email and messaging providers
- Website hosting and analytics providers
- Payment processors and invoicing tools
- Service and scheduling tools
These third parties are only allowed to use your information to provide services to us and must protect it.
We may also share information if:
- Required by law, court order, or legal process
- Needed to protect our rights, property, or safety, or that of our customers or others
- Part of a business transfer (for example, if we sell or merge our business)
We do not sell your personal information.
6. Data Security
We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Choices
You have choices about how we use your information:
Update or correct your information:
You can contact us to update or correct your contact details.
Limit communications:
If you no longer want to receive follow-up messages that are not needed to complete your service, you can ask us to stop.
To make a request, contact us using the details in the “Contact Us” section below.
8. Children’s Privacy
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of our website or services after any changes means you accept the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Middle Tennessee Home Services
Phone: (931) 220-2223
Email: info@midtennhs.com